Refund policy

Kelleys Kelle Return & Exchange Policy

This Return & Exchange Policy ("Policy") applies to all purchases made on the Kelleys Kelle website. By placing an order with Kelleys Kelle, you ("Customer" or "You") agree to be bound by the terms and conditions outlined in this Policy.

1. Order Cancellation

Non-Cancellation: Once an order is confirmed, it cannot be canceled. Customers are encouraged to review their order details carefully prior to submission.

2. Returns

Eligibility for Returns: We accept returns for any reason as long as you notify us within 48 hours of receiving your product.

Items under sale are not eligible for return.

Return Conditions: The returned product must meet the following conditions:

The product has not been worn, washed, or tampered with in any way.
The brand tags, original packaging, and any accompanying accessories must remain intact, undamaged, and unaltered.
The product must not have been altered in any manner, unless such alteration is a result of a verified manufacturer defect.
The product must not show any signs of foul odors, perfume, stains, scratches, tears, dents, or any other damage.

Kelleys Kelle reserves the right to reject any return that does not meet these criteria.

3. Exchanges

Items under sale would require additional delivery charges for exchange.

Kelleys Kelle offers exchanges if you need to swap your item for a different size, color, or style.

Exchange Process:
To request an exchange due to size issues, the customer must contact Kelleys Kelle within 48 hours of receiving the product at kelleyskelle@gmail.com.

Upon approval, the product will undergo a Quality Assurance (QA) check before proceeding with the exchange.

4. Quality Assurance (QA) Inspection

Inspection:
All returned or exchanged items are subject to a Quality Assurance (QA) inspection to ensure they meet the return and exchange conditions outlined above.

Rejection of Returns or Exchanges:
Kelleys Kelle reserves the right to reject any return or exchange request if the product does not meet the required conditions or fails the QA inspection.

5. Return & Exchange Process

To initiate a return or exchange, please follow the steps below:

Contact Kelleys Kelle:
Email mail@kelleyskelle.com within 48 hours of receiving the product, providing:

your order details
a description of the issue (damaged product or size issue)
any relevant photographic evidence

Return Authorization:
Once your return or exchange request is reviewed, Kelleys Kelle will provide instructions for returning the product, if applicable.

Return Conditions:
Ensure that the product meets all return or exchange conditions outlined in this Policy. Returns that do not meet these conditions will not be accepted.

Return Shipping:
If your return or exchange is approved, you will receive return instructions.

For damaged products, Kelleys Kelle will bear the return shipping costs.
For exchanges due to size issues, the customer may be responsible for the return shipping costs.

6. Refunds

Refund Eligibility:
Refunds will only be processed for damaged products that are returned in accordance with this Policy.

Refund Process:
Refunds will be issued to the original method of payment within 7–10 business days from the date the returned item has been inspected and approved.